Sales Terms & Conditions

ABD OFFICE SOLUTIONS, INC. SALES TERMS AND CONDITIONS

ACCEPTANCE | By purchasing on our website www.abdofficesolutions.com (Seller), the customer (Buyer) agrees to be bound by these Sales Terms and Conditions.

PAYMENTS | All payments and fees, once paid, are non-refundable.

WARRANTY

  1. Seller warrants that the products will be free from defects and will conform in all material respects to their applicable specifications for:
  1. A period of 90-Day Labor and Parts for brand new machines within Southern California, otherwise stated.
  2. A period of 30-Day Labor and Parts for refurbished machines sold within Southern California.
  3. A period of 30-Day Parts only for refurbished machines sold outside of Southern California.
  4. A period of 90-Day Warranty for brand new OEM supplies, otherwise stated.

Warranty period starts upon the unit’s receipt, when the machine is operated under normal conditions and in accordance with their applicable specifications. 

  1. For any circumstance that the machine fails to provide intended function or that the machine is deemed defective, the Buyer should immediately disclose to the Seller the machine’s defect along with proper documentation (including photos and details of damaged item).
  2. Defective machines will be evaluated to determine the most appropriate action whether it is for: (a) repair, or (b) exchange/ replacement. These actions will be allowed within the machine's Warranty Period only. 
  3. The following actions, which are final and irrevocable, will be under the discretion of ABD Office Solutions’ official technician or service representative only.
    1. Machine is subject for repair or defective part replacement
    2. Machine is irreparable and is subject for exchange/ replacement, see Exchange/Replacement Policy, Section 4.
  4. This warranty is automatically voided to any products that have been:
  1. subject to misuse, neglect, or abuse 
  2. improperly installed or maintained
  3. repaired or altered by anyone other than Seller
  1. Used machines and wide-format printers are pass-copy tested units not covered by any warranty.
  2. All machines shipped outside the U.S. have no warranty.

SERVICE

  1. The Seller offers service maintenance to customers located in Southern California. This service maintenance covers labor, parts, preventive maintenance kits, and supplies.
  2. If Buyer’s location is outside of Southern California, the Seller recommends the Buyer to avail service maintenance contract with their local service provider. 

SUPPLIES

  1. Refurbished and used machines, in general, come with as-is level of consumables (toners and drums); otherwise, it is declared on the invoice. These consumables are NOT included in the Parts Warranty.
  2. Should the Buyer need or request for 100% supplies, the Seller offers them at additional costs.

EXCHANGE/REPLACEMENT POLICY

  1. Before signing for the proof of delivery, Buyer should thoroughly inspect the freight and look for visible damage.
    1. If there are no visible signs of damage, Buyer should check the correctness of the details of the delivery receipt and sign the document.
    2. If substantial damage is noted upon inspection, please do not accept the shipment/delivery and do not unpack damaged pallets or crates.  It is the Buyer’s responsibility to notate and document the damage with photos and/or videos and to notify the Seller immediately or within 24-48 hours. Notification of damaged freights received beyond 48 hours will not be accepted.
  2. Seller accepts exchanges WITHIN 10 days (exchange/replace period) of delivery. The machine should be tested within this period.
    1. Buyer should promptly notify the Seller, with provision of documents and proofs (photos and/or videos), in any circumstance that the machine received:  
      1. does not operate in accordance with their applicable specifications
      2. does not match the brand/model/description in the invoice

The Seller has the right to accept or reject the claim upon investigation/inspection. 

  1. Upon confirmation, the Seller will provide return labels for Buyer. Seller will then ship the exchange/replacement product at no cost to the Buyer.
  1. For product exchange/replacement OUTSIDE the exchange/replace period, the Buyer will be responsible for any return shipping and handling costs that may be incurred. Shipment should be insured. Seller is not responsible for any loss or damage to hardware during shipment.
  2. For brand new items, Seller will exchange damaged/defective items with the same make and model of the machine. For refurbished, used, or demo units/ floor models, Seller will exchange damaged items with, upon availability:
    1. Same make and model or
    2. Same make but different model with faster speed in the series or newer generation
  3. Seller will not accept any replacement/exchange request for products that have been:
    1. not in original condition (i.e. missing accessories)
    2. misused, neglected, or damaged by the Buyer
    3. improperly installed or maintained
    4. repaired or altered by anyone other than Seller

CANCELLATION/REFUND/CHANGES

  1. Should the Buyer request for cancellation of an order, the following fees will apply depending on the status of the item:
    1. For unshipped (processed but have not left the facility) orders, Buyer will be charged a 20% cancellation fee based on the refund amount. Fees will be deducted from the refund amount.
    2. For shipped (processed, left the facility, in-transit orders that have not reached the final destination) orders, Buyer will be charged two-way shipping and handling costs, additional rerouting charges and fees (if applicable) by the carrier, and a 20% restocking fee based from the refund amount. Fees will be deducted from the refund amount.
  2. Should the Buyer request for any changes (shipping address change, machine upgrade, etc.) to the order before reaching the final destination (in-transit), certain fees will apply depending on the following situations:
    1. Change in final destination
      1. For unshipped (processed but have not left the facility) orders, Buyer should inform Seller about the new location where the order will be shipped/delivered.  Difference in shipping fees should be settled by the Buyer for change in final destination to take effect.
      2. For shipped (processed, left the facility, in-transit orders that have not reached the final destination) orders, Buyer should settle additional / applicable shipping charges and fees for the rerouting request to take effect.
    2. Order change (Machine upgrades, etc.)
      1. For unshipped (processed but have not left the facility) orders, Buyer should inform Seller about order change requests.  Difference in order total prices, unless otherwise specified as free machine upgrade,  should be settled by the Buyer for the change to take effect.
      2. For shipped (processed, left the facility, in-transit orders that have not reached the final destination) orders:
        1. Buyer-initiated order change: Buyer will be charged two-way shipping and handling costs, additional rerouting charges and fees (if applicable) by the carrier.
        2. Seller-initiated order change: Seller will reroute the order back to ABD Office Solutions Warehouse and will send out the new order at no additional cost to the Buyer.


SHIPPING

  1. All shipments are insured by the Seller.
  2. Delivery times quoted are estimates only. Seller shall not be liable for delay in delivery due to causes beyond its reasonable control, including but not limited to acts of God, acts of any government, acts of civil or military authority, acts of Buyer, application of US Government priorities, fires, strikes, floods, war, terrorism, riot or civil commotion, delays in transportation, difficulty in obtaining necessary labor or materials.
  3. In the event of any such delay, the date of delivery shall be extended for a period of time equal to that lost by reason of the delay.
  4. If the Buyer decides to use their own shipping carrier, it is mandatory for the Buyer to add a Shipping Insurance. The Seller will not be liable for any damages occurred for this specific shipping arrangement.
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